Feedback & complaints
Your feedback matters to me. I aim to meet the highest standards in everything I do, because I want every patient to have a positive experience. I welcome all feedback and I take any concern seriously.
If you have something to say, whether it’s positive or negative, please get in touch.
How to get in touch
You can get in touch however you prefer:
Raising concerns
If something hasn't gone well, please tell me using the contact methods above, and I'll do my best to put it right. You won't be treated any differently for raising a concern, and it won't affect the care you receive.
Making a formal complaint
If you have a concern you'd like handled formally, please read my full complaints procedure. It covers how I handle complaints about your care, the service you received, and your personal information.
Complaints about your personal information
You have the right to complain about how your personal data is collected, used, stored or shared. I'll handle any data protection complaint through the same process, explain how your information is used and what your rights are. If you're still not satisfied, I'll tell you how to take it further. You can read more in my privacy notice.
If you're still not happy
If you're unhappy with my response, please tell me and I'll review the matter. You can also contact an independent body: the General Osteopathic Council (GOsC) for your osteopathic care or my conduct (www.osteopathy.org.uk, 020 7357 6655), or the Information Commissioner’s Office (ICO) for how your personal data has been handled (www.ico.org.uk, 0303 123 1113). The ICO normally expects you to raise your complaint with me first.